Terms and conditions

These terms and conditions set out how we sell products to you. Please read them carefully before ordering. By using our website or placing an order, you agree to these terms.

Some terms depend on where you order from. The additional terms for Australia and for the United States at the end of this page apply to orders from those countries, and they take priority over anything else on this page that conflicts with them.

Orders

1. Your order is an offer to buy a product. Once we accept it, we'll send you a confirmation email. If you order several products at once, we may confirm each item separately, and each confirmation is a separate order.
2. Please give us your correct address, postcode, phone number and email address, as we need these to deliver your order. We can't be responsible for a missed delivery caused by incorrect or incomplete delivery details.
3. Shipping is quoted at checkout.
4. We aim to dispatch orders by the next business day, and delivery is then estimated to take between 3 and 10 business days in Australia and between 5 and 7 business days in the United States. These are estimates made in good faith, not commitments. In peak periods, such as holidays, it may take a little longer.
5. If your order is damaged, delayed or lost before delivery, we will send a replacement or give you a full refund. A replacement is sent using the same shipping method you chose.
6. Once our warehouse has accepted your order, it can't be cancelled or changed. If you no longer want it, our returns policy explains your options.
7. All orders are subject to stock availability. We may cancel an order at any time, and if we do, we'll let you know by email or phone and refund everything you paid, using the same payment method.
8. Our website is for personal purchases. Orders placed for resale are not accepted.

Payment

1. Prices on our Australian website are in Australian dollars and include GST. Prices on our United States website are in US dollars and do not include sales tax, which is added at checkout where required.
2. Your payment is charged in full, including shipping, when you confirm your order.
3. By placing an order, you confirm you're authorised to use the payment method you've chosen. For card payments, you must be the cardholder or have the cardholder's permission.
4. We may refuse or suspend a transaction at our discretion. If we do, we are not liable to you or anyone else because of that refusal or suspension.

Discounts, sales and special offers

1. Discount codes are for online purchases only. Enter a valid code at checkout and the price will be adjusted.
2. Only one discount or offer can be used per order, and discounts can't be combined or stacked.
3. Shipping doesn't count towards any minimum spend.
4. Discounts have no cash value and can't be applied to earlier purchases.
5. Offers apply to in-stock items only, while stocks last. No rain checks or substitutions.

Products

1. We do our best to show our products accurately, but colours and details can vary from screen to screen, and no two leather products are ever exactly the same.
2. We're always developing our products, and we may change their specifications, prices, packaging or any related service at any time without notice. This doesn't affect orders we've already accepted.

Warranty and refunds

Our warranty is set out in our Arena Saddles guarantee, and our refund terms are in our returns policy.

Nothing in these terms limits any rights you have under consumer law that can't be excluded. Where the law allows us to limit our liability, we do so as set out in the additional terms for your country below. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, or for fraud.

Site contents and use

1. All content on our website, including images, illustrations, designs, icons, photographs, video and text, is protected by copyright owned, controlled or licensed by us.
2. Our website content is for your personal, non-commercial use, other than buying from us. You may download or print content for personal use only, and you may not reproduce, publish, distribute, modify or sell any of it.
3. If our website links to other websites, we have no control over them and aren't responsible for any loss or damage from your use of them.
4. We can't guarantee our website will always be available or free of faults, and we aren't responsible for interruptions outside our control.

Communications

1. Where we need to contact you in writing, we'll usually do it by email or by posting a notice on our website, and you agree that these meet any legal requirement for written communication.
2. Ideas, suggestions and feedback you send us can be used by us freely. Your honest reviews of our products remain your own.
3. Anything you send us must be lawful and must not infringe anyone else's rights, or be defamatory, abusive or obscene.

Disclaimers

1. Our website is provided as is. This disclaimer applies to the website itself, not to the products we sell, which are covered by our guarantee and your consumer rights.
2. If our website contains errors in product descriptions, pricing or availability, we may correct them at any time, including after you've placed an order. If an error affects your order, we'll contact you before going ahead.

Indemnity

You agree to cover any losses or costs we incur because you fail to pay money you owe us, or fail to meet your obligations under these terms.

General

1. We may update these terms from time to time. Changes don't affect orders already placed.
2. If we don't enforce a term straight away, we haven't given up our right to enforce it later.
3. These terms are governed by the laws of Western Australia, subject to the additional terms for the United States below.
4. If any part of these terms is found to be invalid or unenforceable, the rest still applies.
5. We handle your personal information in line with our privacy policy.

Who we are and how to contact us

Arena Saddles is owned by Hammersmith Nominees Pty Ltd (ABN 41 008 829 392), an Australian company, which is the seller for all orders placed on our websites.

You can contact us by email at care@arenasaddles.com, or write to us at Arena Saddles, 430 Newcastle Street, West Perth, WA 6005, Australia.

Additional terms for Australia

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Where we are allowed to limit our liability, we do so only as permitted by sections 64A and 276A of the Australian Consumer Law, to the repair or replacement of the goods, the supply of equivalent goods, or the cost of having the goods repaired or replaced.
3. Prices on our Australian website are in Australian dollars and include GST.

Additional terms for the United States

1. Our Arena Saddles guarantee is a limited warranty under the Magnuson-Moss Warranty Act. Any implied warranties are limited to the length of that written warranty, where your state allows it. Some states do not allow limits on how long an implied warranty lasts, so this may not apply to you.
2. If we are unable to dispatch your order by the next business day, or within 30 days of your order, we will contact you and you may cancel your order for a full refund. Where we owe you a refund, we will issue it within seven working days, or within one billing cycle where you paid by credit card.
3. Prices on our United States website are in US dollars and do not include sales tax, which is added at checkout where required.
4. These terms are governed by the laws of Western Australia, but you may bring proceedings in the courts of your own state, and nothing in these terms removes rights under your state's law that can't be waived.
5. Your contract is with Hammersmith Nominees Pty Ltd.